Privacy Policy

Introduction

Duka Masta values your privacy and security. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services. We comply with local and international data protection laws, including the European General Data Protection Regulation (GDPR).

Information We Collect

We may collect various types of information from you to provide our services:

• Registration Information: Name, email address, phone number, and business details.
• Business Information: Details about your products, customers, and transaction records.
• Identity Information: Username, password, and security identifiers.
• Transaction Data: Transaction history, product performance, and business analytics.
• Device Information: Device type, browser, and network information.

How We Use Information

We use your information for various purposes, including:

• Providing, managing, and improving Duka Masta services
• Managing your business operations through technology
• Providing business reports and performance analytics
• Offering customer support and technical assistance
• Enforcing our terms of service and preventing abuse

Data Security

We employ robust technical and administrative security measures to protect your information against unauthorized access, destruction, loss, alteration, or misuse. These include:

• Data encryption during transmission and storage
• Multi-factor authentication for account access
• Secure servers with high-level physical and digital security
• Regular updates and patches to security systems
• Employee training and access controls

Information Sharing

We do not share, sell, or trade your personal information with third parties except in the following circumstances:

• With your explicit consent
• To comply with applicable laws, court orders, or legal processes
• To protect our rights or property, or enforce our terms of service
• With service providers who assist us in providing our services, under strict confidentiality agreements

Your Rights

You have rights regarding your personal data as provided under data protection laws:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to receive a copy of your personal information
• The right to object to processing of your personal information
• The right to restrict processing of your personal information

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When data is no longer needed, we securely delete it according to our data retention policies.

Changes to This Policy

We may update this privacy policy at any time. We will notify you of any material changes by posting the new policy on our website. We recommend that you review this page regularly to stay informed about how we are protecting your information.